We use Australia Post to ship and express post all our hats
within Australia. We charge a flat rate of $35 Australia wide. All hats are posted in a sturdy box/hatbox.

For international postage please ask for a quote by contacting us.

We cannot be held responsible for any damage to hats once
they have left the studio, or for hats going missing in the post.



We do not accept returns on bespoke hats. A non-refundable
deposit is required when placing a bespoke order. Hats are made with slight variations as they are handmade. Small variations between photo image and your
piece may occur, also a reflection of a handmade creation. Please choose
carefully as refunds on ready made hats are only accepted if the hat is faulty.

To be considered for a return, contact with us must be made
within 48hrs of delivery to determine if your return is eligible.  If considered eligible customers accept the cost of return shipping costs. We strongly recommend the hat be returned by registered post or courier as we cannot take responsibility for any losses in